Privacy Policy big2win
Your Personal Data Protection

Interpretation and Definitions

In this document, several key terms are used with specific meanings to ensure clarity and consistency:

• "big2win", "we", "our platform" — refers to big2win, an online betting platform operating under international licensing at https://big2win.org.
• "User", "you" — refers to any individual who registers, browses or uses big2win's services.
• "Personal Data" — any information that can be used to identify an individual directly or indirectly, including name, mobile phone number, email, identification card number and payment details.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure or deletion.
• "Cookie" — small text files stored on your device to support website functions and user experience.

Information We Collect

big2win collects personal data from users through various means, depending on your interaction with the platform. The types of data we collect include:

Account Registration Information

• Full name as shown on official identification documents
• An active and valid email address
• Malaysian mobile phone number
• Date of birth for age verification purposes, minimum age 21
• Password stored in encrypted format

Identity Verification Information (KYC)

• MyKad number or relevant official identification document
• Copy of identification document for legal compliance purposes
• Proof of current residential address if required

Financial Information

• Details of the deposit and withdrawal methods you use — including Touch 'n Go eWallet, DuitNow, FPX online banking and cryptocurrency wallet information
• Transaction records and transaction history in your account

Technical and Usage Data

• Your device's IP address
• Browser type and version
• General-level geolocation data
• Session activity logs and platform usage patterns

Purpose of Data Processing

Data we collect is only used for legitimate and specific purposes. big2win does not process data beyond the following scope:

• Account management: Creating, verifying and maintaining your user account.
• Financial transaction processing: Processing deposits, withdrawals and all financial matters related to your account accurately and securely.
• Legal compliance: Meeting KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements as set by international licensing bodies.
• Customer support: Providing assistance via live chat 24/7 and email in Malay and English.
• Platform security: Detecting and preventing fraud, unauthorised access and suspicious activity.
• Service improvement: Analysing aggregate usage patterns to improve the user experience on the platform.
• Service communications: Sending important notifications about your account, bonuses, policy updates and promotions you have chosen to receive.

Data Sharing With Third Parties

big2win does not sell or rent your personal data to any external party. However, we may share data in limited and controlled situations:

Trusted Service Providers

We work with third-party providers who assist in platform operations, including payment processors, security software providers and technical support platforms. All these third parties are bound by strict confidentiality agreements and may only use your data for the purpose of services provided to us.

Legal Requirements and Regulatory Compliance

big2win may be required to disclose user data to the relevant authorities if compelled by a court order, direction from a regulatory body or valid legal requirement. In such situations, we only disclose data to the extent necessary and will inform you as far as possible unless prohibited from doing so by law.

Business Transfer

In the event of any change to big2win's business structure such as a merger or acquisition, user data may be transferred as part of the business assets. Users will be notified before their data becomes subject to a different privacy policy.

Use of Cookies and Tracking Technologies

big2win uses cookies and similar technologies to improve platform functionality and user experience. There are three types of cookies we use:

• Essential Cookies: Required for basic platform operations such as login sessions and security. These cookies cannot be disabled without affecting core website functionality.
• Performance Cookies: Help us understand how users interact with the platform through anonymous analytics. This data is used to improve design and performance.
• Functional Cookies: Store your preferences such as language and display settings to provide a more personalised experience.

You can manage cookie settings through your browser at any time. Please note that disabling certain cookies may affect your ability to use some platform features.

User Rights Over Personal Data

As a big2win user, you hold the following rights regarding your personal data. You may submit a request to exercise any of these rights through our support channels:

Requests relating to data rights should be submitted via our support email at [email protected]. We will process your request within a reasonable timeframe.

Technical Security Measures

big2win implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure:

• Data encryption in transit using TLS 1.3 protocol
• Data encryption at rest using AES-256 standard
• Strict role-based access controls for internal staff
• Intrusion detection systems and round-the-clock security monitoring
• Regular security audits and penetration testing by independent parties
• Documented and tested incident response procedures
• Two-factor authentication for access to critical systems

Although we take all reasonable steps, no security system can guarantee absolute protection. We encourage users to also take personal precautions such as using strong, unique passwords and not sharing login details with anyone.

Data Retention Period

big2win only retains your personal data for as long as it is needed for the purposes stated in this policy or as required by law. The general guidelines for retention periods are as follows:

• Active account data: For the duration your account is active, plus any mandatory period following account closure as required by licensing obligations.
• Financial transaction records: Retained to fulfil legal obligations related to AML compliance and financial audit requirements.
• Support communication logs: Retained for service reference and the resolution of any disputes that may arise.
• Technical data and logs: Retained for the period necessary for security purposes and technical troubleshooting.

After the relevant retention period ends, your data will be securely deleted or anonymised so that it can no longer be linked to you.

Privacy Policy Amendments

big2win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our service practices, the technologies we use, or applicable legal requirements. When significant changes occur, we will:

• Display a clear notice on this website
• Send a notification by email to the address registered to your account
• Update the "Last Updated" date at the top of this document

We encourage you to review this Privacy Policy periodically. Your continued use of the big2win platform after any amendment takes effect constitutes your acceptance of those changes.

How to Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, please contact our team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the big2win platform in Malay and English

Our customer support team is ready to help you understand your rights and process any personal data requests in an efficient and professional manner.